Be a good listener; encourage others to share their stories.
An argument can be a shortcut between two souls.
We often focus too much on internal communication, forgetting to communicate with the outside world and our customers.
Making excuses for a mistake often makes it seem much more significant, much like trying to patch a tiny hole with a large cloth, which only serves to draw more attention to it.
Heartfelt conversation is a display of the soul.
The art of conversation lies in the art of listening and being heard.
Conversation, much like writing, should have a theme, a plan, structure, and a conclusion; one should not be incoherent.
The sun can strip off your coat faster than the wind; kindness and friendliness are far more effective at changing minds than any violence.
Everyone needs someone to speak candidly with. A person can be very brave, yet still feel incredibly lonely.
Speaking is like playing a harp: it requires plucking the strings to make music, but also knowing when to press them down to allow for silence.
The best way to encourage yourself is to encourage others.
Sharing oneself with others is a natural instinct; therefore, listening attentively to what others share about themselves is a sign of good breeding.
When you are thinking about what to say, maintain a polite demeanor, as it can buy you time.
When advising others, if you disregard their self-respect, no matter how eloquent the words, they are useless.
Carry three things with you: a smile is a virtue, a gift for those who have helped you, and do not linger too long for a flower. A glance is a tool for women to supplement their opinions of a man.
Interrupting a fool is rude; letting them continue is cruel.
Silence is a philosophy of life; when used well, it becomes an art.
Refusing to reason is stubbornness, being unable to reason is foolishness, and daring not to reason is slavery.
Eloquence is the ability to transform truth into language and to use language that the listener can fully understand.
